Frequently Asked Questions (FAQ)

1. Is this webshop trustworthy?
Yes. We understand trust is everything. That’s why we personally verify every product and only work with reputable European suppliers. We're always here to help with any questions.

2. What payment methods do you accept?
You can pay securely via iDEAL, Bancontact, PayPal, credit card, and other well-known methods. We regularly add new options for convenience.

3. Are my payments safe?
Absolutely. All payments are processed through secure platforms (SSL encryption) using trusted providers like Mollie or Stripe. Your data is 100% safe.

4. How much are the shipping costs?
Shipping is free within Europe, unless otherwise stated for a specific product. For deliveries outside Europe (such as to the US or other parts of the world), shipping costs may apply depending on your location. These will be clearly shown during checkout.

5. How long does delivery take?
Shipping takes about 3 to 9 business days, depending on your location. You’ll receive tracking info once your order has been shipped.

6. Can I track my order?
Yes. As soon as your order ships, you’ll receive an email with a tracking link.

7. Can I return or exchange my order?
Of course. You have 14 days after receiving your order to return it. Contact us and we’ll guide you through the process.

8. What if my order arrives damaged or incorrect?
Send us a photo within 48 hours, and we’ll fix the issue — whether it’s a replacement or refund.

9. Where are your products shipped from?
Our inventory is stored in various warehouses across Germany, France, Poland, the United States, and China. Depending on your location, your order will be shipped from the nearest warehouse.

10. How can I contact you?
Reach out via our email: info@mercamarkt.com, We reply within one business day.